Privacy Policy

Personal Information

Multi-Medix will not collect personal information when you visit our website, navigate our website or communicate with us via our website, unless you provide us that information voluntarily.

Any information provided via our site will only be used for the sole proposes of our business relationship and as stated on the page where it is collected. We only collect name, email address, phone number, and details of your enquiry.

Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

You will be able to update the information that you provide to us by sending us an e-mail either directly or via our website.

Please be aware that while in transit to us your e-mail may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, we will promptly correct any information found to be incorrect.

Our named Data Controller is Darren Woolley

Email address:

Postal address: Multi-Medix Ltd, Unit 56 Hayhill Industrial Estate, Barrow upon Soar, Leicestershire, LE12 8LD, UK

As part of GDPR it’s important that the information we hold about you is accurate and up to date. If you have any changes to your data, please let us know by contacting our Data Controller on the email address above.

Other Information

Please be aware that we collect non-personal information that provides us with traffic and usage data when you visit our site, this includes but is not limited to data about your use of our website and online services such as your IP address, any login data, information regarding your choice of browser, length of visits to webpages, your journey through our website, how often you revisit the site time zone settings and other technology on the devices you use to access our website.

The source of this data is from our analytics tracking system, we process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our marketing.

Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly maintain our website and help our business and to grow and define a marketing strategy.

Sensitive Data

Multi-Medix Ltd does not collect any Sensitive Data about you. Under the GDPR sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, we have no need to collect this data so don’t.

International Transfer of Data

We do not transfer personal data outside the European Economic Area (EEA).

Data Retention

The data we collect from you will be retained only for as long as necessary to fulfil the purposes we collected it for. This will naturally include the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

Data Security

hroughout our business we have put in place significant security measures to prevent personal data from being breeched. This includes data being lost, used, altered, disclosed, or accessed without authorisation.

We also allow access to personal data only to those employees and partners who have a business need to know such data. They will only process personal data on our instructions and they must keep it confidential and all employees have signed a Non-Disclosure agreement to this effect.

Linking to Other Sites

Our website provides links to other websites. Multi-Medix Ltd are not responsible for the practices used by other website owners or the content or accuracy of those other websites. By clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, therefore we encourage you to read the privacy notice of every website you visit.

Your Legal Rights

GDPR gives you the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you want to know more about your rights, please look at the ICO website link provided here.

If you wish to exercise any of the rights set out above, please email us at

If you wish to access your personal information that we hold on you (or to exercise any of the other rights), you can contact Data Controller.

Before we will realise any information to you we will request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

This is a robust security measure and is designed to ensure that you have both the right and legal basis for accessing such information. It protects your data from being disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you. For more information please see our subject access request information which can be found insert link

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Questions and Feedback

Multi-Medix welcomes your questions and feedback, and we have provided a Contact Us page for that purpose.

We will share your questions and feedback with our employees, as required, to be able to respond to or deal with them appropriately.

Security Policy Statement Changes

Multi-Medix may change this policy statement from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

MMx-P-010, Vers 3, 1 June 2018